Sandvik Mining and Rock Technology has developed an advanced eCommerce platform that places comprehensive fleet information at the fingertips of customers to facilitate quicker access to aftermarket services including parts ordering.
The My Sandvik customer portal provides an always available solution for fleet managers or procurement staff to gather machine specific information for everyday fleet maintenance. It provides a completely customised interface that only reflects information that is relevant to individual customers with their own specific fleet information.
Online catalogues and part identification tools provide a streamlined framework and gives users the opportunity to cut time spent looking for service items or locating parts. It even gives them the opportunity to cross reference their own parts manuals to find out if other Sandvik machines in their fleet share similar parts if an urgent need arises.
“It is like having a permanent Sandvik service agent on call any time of the day, every day of the year,” says Thelma Ndou, Sandvik eCommerce coordinator – Africa. “It is easy-to-use and guides users through carefully developed menus to locate information or to order parts as required. Instruction videos are also available to guide users to gain the most out of the system’s rich features.”
My Sandvik is all about speed with customers able to get instantaneous stock availability and generate quotations in minutes with confirmations and reference numbers. It may also suggest options for bundled kits on certain repair or maintenance procedures that ensure all the required items are at hand when the work is being carried out. It gives full track and traceability of any items ordered, delivered or outstanding, and can even create schedules of service items that may be required for the fleet at certain intervals, while also creating user reports based on the type of user, from management level to order clerk.
“The system also interfaces with machines using My Fleet via Wi-Fi or a mobile network to give breakdowns of each machine’s operational history including status, hours and several other parameters,” Ndou says.
Naren Birdju, buyer for launch customer Andru Mining, says the company currently operates 15 Sandvik Pantera DP1500, Dpi1500 and Ranger DX800 drill rigs and finds the new My Sandvik considerably shortens the parts identification and ordering process. “It adds a lot of value to our operation as we get very quick feedback on pricing and availability of parts. My Sandvik has become an integral part of my ordering system and makes my job as a buyer much easier when dealing with Sandvik and I prefer this system to any of the others,” he says.
Ndou concludes that in addition to online information the system also plays a role in promoting a safer culture through the provision of training manuals and equipment bulletins which gives users access to current, as well as historical safety information and best practices. “The system is available free- of-charge to customers with Sandvik accounts and will require the initial signup to be completed by going to www.mining.sandvik.com where after Sandvik’s internal representatives will guide users through the process of setting up a wholly customised My Sandvik account. All that is required is an internet connection.